At ShopBabyPhone.com, we specialize in premium baby safety products from trusted brands like Motorola, BabyMoov, and VTech. Our commitment extends beyond quality products to exceptional service, including transparent shipping and returns policies designed for your convenience.

Shipping Information

Order Processing: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping: Via DHL or FedEx (€12.95) – Delivery within 10-15 business days after dispatch
  • Free Shipping: Via EMS for orders over €50 – Delivery within 15-25 business days after dispatch

We ship worldwide, excluding some Asian regions and remote areas. You’ll receive tracking information once your order ships.

Returns & Exchanges

Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward return and exchange policy.

Return Conditions

  • You have 15 days from the delivery date to request a return or exchange
  • Items must be unused, undamaged, and in original packaging with all tags and accessories
  • The following items cannot be returned:
    • Customized products
    • Sale or promotional items
    • Baby sunglasses (once opened or used)
    • UV protection products (once opened or used)

Return Process

  1. Contact Us: Email [email protected] within 15 days of receipt with subject « Demande de retour/échange » and include:
    • Your order number
    • Product name and quantity
    • Reason for return
  2. Wait for Approval: Our team will send a return authorization with reference number within 48 hours
  3. Prepare Your Package: Include all original items, accessories, and documents (we recommend using original packaging)
  4. Ship to:
    ShopBabyPhone.com – Retours
    45 Rue des Argentiers
    Bordeaux, FR 45879
  5. Processing: We inspect returned items and process your request within 5 business days of receipt

Refunds & Exchanges

  • Refunds are processed within 7 business days after we receive and inspect returned items
  • The amount will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original shipping fees are non-refundable unless the return is due to our error or defective product
  • For exchanges, we ship the new item as soon as we receive your return

Sample Return Request Email

Subject: Demande de retour/échange – [Order Number]

Bonjour,

Je souhaite retourner/échanger (rayez la mention inutile) les articles suivants de ma commande #[Numéro de commande] :

[Nom du produit] – [Quantité] – [Raison du retour]

Je confirme que le(s) produit(s) est/sont dans leur état d’origine, avec tous les accessoires et emballages.

Cordialement,
[Votre nom complet]
[Votre adresse email]
[Votre numéro de téléphone]

Questions?

Our customer service team is happy to help with any questions about shipping or returns. Contact us at [email protected].

The ShopBabyPhone.com Team
Because your satisfaction is as important as your baby’s safety.